FAQ
Frequently Asked Questions
How long does shipping take?
Orders usually arrive within 7–14 business days.
Delivery times may vary depending on your location and customs.
Do you ship internationally?
Yes! We ship to many countries worldwide.
Customs fees or import taxes (if any) are the customer’s responsibility.
How can I track my order?
Once your order is shipped, you will receive a tracking number by email.
What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos of the issue at:
plushybearhelp@gmail.com
We will help you as soon as possible.
Can I cancel my order?
Orders can only be canceled before they are shipped.
Once shipped, cancellations are no longer possible.
What is your return policy?
You have 14 days from the delivery date to request a return.
The item must be unused and in original condition.
Are your products good quality?
Yes! We work with trusted suppliers and carefully select our products to ensure quality and customer satisfaction.
Is my payment secure?
Absolutely. All payments are processed through secure and encrypted systems.
How can I contact you?
You can reach us anytime at:
plushybearhelp@gmail.com
We respond within 24–48 hours.